LuminaGrid Energy Privacy Policy

1. Introduction to Our Privacy Commitments

Welcome to LuminaGrid Energy. This Privacy Policy outlines how LuminaGrid Energy, located at 2847 Pine Creek Road, Suite 300, Dallas, Texas, 75201, USA, collects, uses, maintains, and discloses information collected from users (each, a "User") of the luminagrid.com website ("Site") and our services. This policy applies to the Site and all products and services offered by LuminaGrid Energy.

By engaging with LuminaGrid Energy, you agree to the terms of this Privacy Policy. We are committed to complying with applicable data privacy regulations, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) to the extent they apply to our operations.

For any questions regarding this Privacy Policy or your data, please contact our privacy team at info@luminagrid.com or call us at (214) 799-8123.

2. Information Collection and Use

LuminaGrid Energy collects personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and project details.

Data We Collect:

• Directly Provided Information: This includes data you voluntarily provide when requesting a quote, signing up for newsletters, or contacting us – such as your name, email, phone number, and property address for service estimations.
• Automatically Collected Information: When you browse our site, we may collect non-personal identification information about Users whenever they interact with our Site. This may include the browser name, the type of computer, and technical information about Users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. This is primarily for site analytics and improving user experience.

How We Use Your Information:

• Service Delivery: To provide and maintain our services, including solar panel installation proposals, wind turbine development consultations, and energy efficiency audits.
• Communication: To respond to your inquiries, send periodic emails related to your project or our services, and provide updates.
• Improvement: To understand how our Users as a group use the services and resources provided on our Site, allowing us to enhance our website functionality and service offerings.
• Marketing (with Consent): To send information about LuminaGrid Energy news, updates, related product or service information, etc., only if you have opted in to receive such communications.

LuminaGrid Energy does not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

3. Data Security and Protection Measures

LuminaGrid Energy adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our enterprise-grade solutions extend to safeguarding your data.

Our Security Safeguards Include:

• Encryption: We utilize industry-standard encryption protocols (SSL/TLS) to secure data transmission to and from our Site.
• Access Controls: Access to personal data is restricted to authorized LuminaGrid Energy employees and contractors who need the information to perform their job duties.
• Regular Audits: Our systems undergo periodic security assessments and vulnerability scans.
• Employee Training: Our team members receive regular training on data privacy best practices and security awareness.
• Incident Response Plan: We maintain a comprehensive plan for detecting, responding to, and mitigating data security incidents, including timely notification to affected parties as required by law.

While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

4. Your Privacy Rights and Choices

In accordance with applicable privacy laws, LuminaGrid Energy respects your rights concerning your personal data. You have the right to:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request erasure of your personal data under certain conditions.
• Opt-Out: Opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.
• Cookie Preferences: Manage your cookie preferences through your browser settings. Our Site uses cookies for functionality and basic analytics.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes mandated by applicable law.